Item added to your cart
For your safety and security, we choose not to resell returned items and as such, we are unable to accept returns. Claims for shortages, incorrect items, and damages must be made within 5 days of delivery and will be reviewed on a case by case basis. You may contact us with any questions you have regarding your order at shop@thornhillhealthcare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Just N Case Kits
All purchases of Just N Case kits are non-refundable. Once an order is placed, it cannot be returned, exchanged, or refunded.
The only exception is if the provider determines that the kit is not suitable for you. In such cases, an adjustment or refund may be issued at the provider’s discretion, minus a $100 processing fee.
If you fail to attend your scheduled appointment (no-show), you will still be charged in full. No refund or reschedule will be provided without a $100 processing fee.
If you need to reschedule, notice must be provided at least 24 hours in advance to avoid being considered a no-show.